ProductionGovernment · 2021
Ministry Systems
Performance evaluation & citizen services at ministry HQ.
2
Systems live
Ministry HQ
Deployment
Citizen-facing
Reach
Role
Systems architecture & delivery
Industry
Government · Public Services
Capabilities
Secure back-office systems with long-term maintainabilityStable relational data storesHardened server environmentsRepeatable production deploys
Overview
Two production systems deployed at the Ministry of Electricity HQ in Baghdad: an Employee Performance Evaluation System and a Citizen Appointments & Complaints System.
The problem
Performance reviews and citizen complaints were handled on paper, with no traceability and long turnaround times.
The approach
- Designed the internal system architecture after being promoted to lead it in 2021.
- Built an evaluation system to standardise and track employee performance.
- Built a citizen-facing appointments and complaints system with a clear intake workflow.
- Managed secure deployment on internal Linux servers with Docker.
The outcome
Both systems deployed and in use at the Ministry of Electricity headquarters in Baghdad.
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