03From the portfolio / 2026
ProductionGovernment
Citizen Interviews & Complaints
Every citizen request has a traceable next step.
What I delivered
- Business systems and APIs
- Stable relational data stores
- Alpine.js
- Consistent product UI systems
- Workflow
- Request routing
- History
- Action tracking
- Reports
- Follow-up
Inside the project
Select any image to explore it in full size
Overview
An interviews and complaints system for Southern Electricity Distribution Company, organising citizen requests from reception through departmental action and follow-up reports.
01The challenge
A citizen request may pass through reception, citizen affairs and several technical departments. Without a shared record, staff have to ask other offices where the request has reached.
02How it was built
- 1Unified interview registration and attachments in a structured case record.
- 2Routed each request through role-based stages with a recorded action history.
- 3Added pending-action lists and monthly reports to support follow-up across the company.
03The result
The company has one workflow for recording interviews and following the related actions. The gallery uses original views with fictional sample records.
